Refund & Cancellation Policy

Effective Date: 03/02/2025

1. Overview

At ELEVEN-PAY SOLUTIONS, we are committed to providing quality products and ensuring customer satisfaction. This Refund, Return & Replacement Policy explains the terms under which returns, replacements, and refunds are processed.

2. Refund, Return & Replacement Policy

We have a 48-hour refund, return, and replacement policy. If you experience any issue with your order, you must notify us within 48 hours of receiving the product.

To be eligible for a return or replacement:

• The product must be unused and in its original packaging.
• The product must be returned in the same condition in which it was received.
• A valid proof of purchase or order confirmation is required.
• The request must be submitted within 48 hours of product delivery.

3. Return Process

1. Email us at eleventech.solutions2025@gmail.com with your order details and reason for return.
2. Our support team will review your request and provide further instructions.
3. Once approved, return the product to the address provided by our support team.
4. After successful inspection, we will process the replacement or refund.

4. Refund Policy

• We offer a 48-hour refund policy from the date of product delivery.
• If your refund request is approved, the refund amount will be credited to your original payment method within 5–7 business days.
• Refunds will be processed only after the returned product has been inspected and approved.
• If you do not receive the refund within the specified time, please contact your bank or payment provider before reaching out to us.

5. Replacement Policy

If a replacement request is approved, the replacement product will be delivered within 5–7 business days.

6. Shipping Policy

• All confirmed orders will be processed and shipped promptly.
• Products will be delivered within 5–7 business days, depending on your delivery location.
• Delivery timelines may vary slightly due to unforeseen logistical or courier delays.

7. Return Shipping

Customers are responsible for return shipping charges unless the return is due to a defective, damaged, or incorrectly delivered product.

8. Contact Us

If you have any questions regarding this Refund, Return & Shipping Policy, please contact us:

• Email: eleventech.solutions2025@gmail.com
• Phone: +91 9873166687
• Address: B1610, Floor-16, Tower-4, NX ONE COMMERCIAL, Sector-1, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh, India - 201306