Shipping Policy
Effective Date: 03/02/2025
1. General Shipping Information
At ELEVEN-PAY SOLUTIONS PRIVATE LIMITED, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand our order processing and delivery timelines.
2. Order Processing
All confirmed orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping & Delivery
- Products are delivered within 5–7 business days from the date of order confirmation.
- Delivery timelines may vary slightly depending on your location and courier service availability.
- In case of unexpected circumstances such as natural disasters, strikes, or logistics delays, delivery may take longer than expected.
4. Shipping Charges
Shipping charges, if applicable, are calculated based on the delivery location and order details. The final shipping cost will be displayed during checkout before payment.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor the status of your shipment.
6. Shipping Coverage
Currently, we deliver products only within India. We do not offer international shipping at this time.
7. Shipping Delays
While we make every effort to ensure timely delivery, delays may occur due to courier issues, weather conditions, government restrictions, or other unforeseen circumstances. We appreciate your understanding and patience.
8. Damaged or Lost Shipments
If your order is received in a damaged condition or is lost during transit, please contact us within 48 hours of delivery at eleventech.solutions2025@gmail.com. Our team will investigate the issue and provide an appropriate resolution.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
- Email: eleventech.solutions2025@gmail.com
- Phone: +91 9873166687
- Address: B1610, Floor-16, Tower-4, NX ONE COMMERCIAL, Sector-1, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh, India - 201306